Contact
Please contact us on info@verlagkopf.com. We usually try to respond within few days. If it seems to you that we haven't answered for a long time, do not hesitate to contact us again and urge.
You can also write us anytime through Facebook messanger.
Who we are
Verlag Kopf collective consist of young community of dedicated people with passion in history. We have about a dozen of active members responsible for creating designs, finishing products, filling custom documents, packing and dispatching orders, but some also sewing, milling, painting, metal bending etc.
Verlag Kopf has begun as a hobby and now after ten years evolved, is taking orders from whole world, supplying movies, supporting events and participating on reenactment in large scale.
If you need our products for specific event, please order in advance, as we can not influence the shipping duration or customs clearance.
Shipping costs are calculated automatically according to destination and package weight. We always choose the most economical way.
It is very likely that we will partialy refund you shipping cost, when the package is lighter than expected. We can see this after your package is ready and packed. Many of our customers get the refund in form of credit for next order.
Historical authenticity
We try to make repro items with maximal historical corectness whenever is it possible. We usually do not reproduce items that can not reach expected quality. We have satisfied many customers with various materials and flexible approach but sometimes we have to refuse an order because we do not want to produce items that we do not consider as proper.
Many of you have noticed the special care for used papers. We print many labels and ettiquetes onto 40 years old paper. Such paper have slightly yellow tone, does not look like it survived the war and mostly does not look like modern office paper.
Old printing machines worked on different principles than modern printers. We have to consider this when designing old ettiquetes again. The main attribute is sharpness. For satisfying our customers we use 300-600 DPI printing quality. The more detailed quality, the longer it takes to draw or design any illustration. However, quality and satisfaction is valuable for us. Just for mention, there are many manufacturers that use only above 70 DPI and you can tell from item look.
Ordering process
The most common option is to make order in this e-shop by selecting products from our Portfolio and adding them to your Shopping cart. By proceeding, system will calculate shipping costs. Then you need to log in and add delivery information. After submitting, you are asked to pay by IBAN wire transfer, PayPal or card. Order is being processed after funds are received. |
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| Another popular option is to order through Facebook chat and e-mail communication. | |
| Since 2022 your can shop even personally in our storage in Bratislava. | |
| We dispatch packages approx. twice a week. We will try to dispatch your order within few business days after accepting the payment, however sometimes it could take up to 15 working days. If order contains custom products or services, it will be dispatched together when finished. Custom services took up to 1 month. | |
| We use national post office to dispatch 95% of your packages. They never lost any of our packages. Each order is sent as registered package and thus is tracked. You will be notified by e-mail with tracking link. If you did not received e-mail, kindly check your website account history if there is tracking number provided. If we did not send your package for longer time, feel free to ask about dispatching process. Heavier packages within central Europe are also dispatched by DPD and GLS couriers. |
