Frequently asked questions

Our range includes both newly made reproductions and original collectibles. Check the title and description of each product for its status and condition. If you need clarification before buying, send us the product link.

We develop reproductions using historical examples, photographs and research. The description explains the materials and details of the particular item. Where a feature matters for your project, ask us before ordering so we can check it with you.

Small differences in colour, texture, printing and finishing can occur between handmade items or production batches. Photographs of reproductions are representative; individually listed originals are described separately. If an item does not match its agreed description, please contact us.

Do not assume that a historical reproduction is suitable for medical treatment, consumption, protection or operational use. Follow the intended use and safety information in the individual listing. If the description is unclear, ask us before using the item.

In-stock items are available for preparation and dispatch. Made-to-order items still need to be produced or finished. Check the lead time shown for the product; a stock label does not mean that the parcel will leave immediately.

Made-to-order products generally require around 30 days, unless another period is stated and agreed. Individual commissions may need a separate schedule. Production time and carrier transit time are different, so please allow for both.

Send us clear reference photographs, dimensions, the number of pieces required and your preferred deadline. We will assess whether the work is feasible and confirm the price and scope before you commit. Please also tell us which details are essential to your project.

Please contact us before placing a time-sensitive order. Include the product links, quantities, destination and the date you need the goods. We can then discuss availability and a realistic schedule; an event date in an order note alone is not a confirmed delivery agreement.

For most projects, digital photographs, scans or completed personalisation forms are sufficient. You can email files up to 10 MB, or send a download link through WeTransfer, Dropbox, Google Drive or Microsoft OneDrive with the necessary access permissions. Include your order or enquiry reference and explain which files belong to which item. Share only the personal information needed for the work. Before posting an original or other physical material, contact us to agree delivery and any necessary customs instructions.

No. You can place an order as a guest. An account provides access to customer features such as order history, available credits and eligible product reviews.

Please do not pay a second time before checking with us. Email your order number, payment method and payment date. A payment reference or redacted receipt can help; never send your full card details or passwords.

Contact us as soon as possible with the order number and the change you need. Changes are easiest before dispatch. We will confirm whether the request is still possible and whether the total or delivery cost changes.

Ask us before dispatch and include both order numbers. Combining depends on the preparation status and shipping requirements. Mixed orders normally travel together when everything is ready; if you need a separate shipment, we will confirm feasibility and any additional charge first.

Use the methods shown at checkout, which may include card payment, PayPal and bank transfer. Available methods can depend on the order. Tax documents are supplied electronically; if you cannot locate a document you need, contact us with the order number.

In-stock orders are normally dispatched within 3–7 working days after payment. Made-to-order items generally require around 30 days or the individually agreed period. These are preparation times, separate from the carrier’s journey.

A tracking number may be assigned before the carrier records its first physical scan. Tracking can also update with a delay or offer limited detail on some services. If you are concerned, send us your order number and we will check the shipment.

The delivery options available for your destination are shown at checkout. Outside the EU, import taxes, customs duties and clearance charges may be payable by the recipient unless expressly included. Some products or destinations may be subject to delivery restrictions.

Contact us with your order number and any carrier notice. Check that the address on your order is correct and tell us about attempted delivery or collection deadlines. We will help investigate with the carrier; you do not have to resolve the matter alone.

Where personal collection is offered, wait for confirmation that the order is ready and agree a collection time. If you need us to hold an order, contact us before dispatch and confirm when you would like it released.

Checkout shows the services available for your destination, parcel weight and contents. We use Slovak Post for many international orders, with delivery continuing through postal partners in the destination country. DPD can be a suitable option for heavier EU parcels. Packeta may be offered for nearby countries, including Slovakia, Czechia, Hungary and Poland. Personal collection in Bratislava is available by prior agreement where offered. Not every carrier accepts every product; for example, spray paints may be restricted. Please use the actual checkout options for your order.

Start with our Returns & Complaints page, which explains eligibility, deadlines, costs and refunds. You can submit a withdrawal notice online without an account. Contacting us before posting is recommended so we can help with the return, but prior approval is not a condition of statutory rights.

Email the order number, a description of the problem and useful photographs. Keep the packaging if it may help investigate transport damage. A defect claim is different from changing your mind; we will explain the next steps and the applicable remedy.

Our return address is Kopf Solutions, P.O. BOX 76, 840 04 Bratislava, Slovakia. Please contact us before using a courier that cannot deliver to a P.O. box, so we can provide suitable instructions. Keep proof of sending.

Your account shows the credits available to you, and checkout shows any credit applied to an order. Promotional credits are not cash. If a balance or transaction appears incorrect, contact us with the order number and a short explanation.

Sign in and open My reviews in your customer account to see purchases waiting for a review. Choose a rating from 1 to 5 stars; written feedback is optional. The review programme awards 3 credits per eligible submitted review, regardless of whether the rating is positive or negative.

Yes, we welcome enquiries about suitable products, historical references and project requirements. Send us a short description, quantities and deadlines. Clubs and associations can also read about our partner programme; any discount or project terms will be confirmed for the arrangement.

Buying a product does not grant a licence to reproduce our protected artwork, scans, photographs or other creative material. Please contact us for written permission before copying or publishing it, unless the use is permitted by law. Our copyright reservation concerns our protected contributions, not exclusive ownership of historical facts or public-domain source material.