A short guide to ordering, paying and receiving your Verlag Kopf products.
Before you order
Check the product's availability and any production lead time. You can order as a guest or use an account. Enter the destination country and address to see the available delivery services, VAT and shipping cost. The total is shown before you place the order.
Payment
Use the payment methods offered at checkout, which may include secure card payment through Stripe, PayPal and bank transfer. For bank transfers, use the reference and bank details provided for your order. Payment confirmation and dispatch confirmation are separate messages. If a payment has been debited but your order still appears unpaid, contact info@verlagkopf.com with your order number; please do not pay again before checking with us.
When will my order be sent?
- In stock: normally within 3–7 working days after payment.
- Made to order: generally around 30 days, unless a different period is stated and agreed.
- Mixed orders: normally sent together when all items are ready. Contact us if you need a separate shipment; we will confirm any additional cost before arranging it.
These are preparation periods, not carrier transit guarantees. For a specific deadline or event, contact us before ordering so we can confirm feasibility.
Delivery and tracking
The services offered depend on the destination and parcel. The carrier and charge are displayed at checkout. When your order is dispatched, we email the available tracking information. Some postal services have limited tracking coverage. If tracking stalls, a parcel is damaged or delivery fails, contact us so we can help investigate.
Personal collection and held orders
If personal collection is offered, wait for confirmation that the order is ready and agree a collection time. An order placed on hold will await your instructions. Contact us if you would like to combine orders; this depends on their preparation and dispatch status.
International orders
Outside the EU, the recipient may have to pay import taxes, customs duties or carrier clearance fees. These depend on destination rules. We provide customs information reflecting the shipment's actual contents, purpose and value. Restrictions may prevent us from delivering particular products to a destination.
Change or cancel an order
Email us promptly with your order number. Address changes are easiest before dispatch. For returns or a product problem, see Returns & Complaints. For the full contract terms, see Terms & Conditions.
Last updated: 19 October 2026. The contractual version applicable to your order is the version in effect when the contract was concluded.